Help Center
Find answers about video messages, unlock dates, local storage, recovery keys, exports and backups.
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Beyond Support
Need help with Beyond? Find answers, contact support or review the most common questions about future video messages, unlock dates, exports, backups and privacy.
Privacy Policy
Learn how Beyond handles local storage, videos, passwords, recovery keys and privacy.
Read Privacy PolicyTerms of Use
Review the terms that govern your use of Beyond.
Read TermsContact
If you still need help, email us and include your device model, app version and a short description of the issue.
Email supportSupport checklist
Before contacting support
- Check the Help Center for common questions.
- Make sure you are using the latest version of Beyond.
- If the issue is related to a locked message, check the unlock date.
- If the issue is related to access, keep your Recovery Key safe and never share it publicly.
- Do not send private videos or passwords by email unless strictly necessary.
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